Return And Refund Policy
Refund & Return Policy //

Return And Refund Policy



Refund & Return Policy

At Dillimall, customer satisfaction is our top priority. This Refund & Return Policy applies to all purchases made on www.dillimall.com.


1. Return Window

  • We offer a 7-day return window from the date of delivery for most products.

  • To be eligible, items must be unused, in original packaging, and accompanied by proof of purchase.


2. Eligible Returns

You may return a product if:

  • It is defective, damaged, or not functioning as intended.

  • You received the wrong item or wrong specification.

  • You are not satisfied with the product (general returns / buyer’s remorse), provided it is unused and in resaleable condition.


3. Non-Returnable Products

The following items are not eligible for return unless received in defective or damaged condition:

  • Personal care products (e.g., trimmers, grooming appliances, opened hygiene items).

  • Consumables and perishable goods (e.g., food processors’ consumables, filters, cleaning solutions).

  • Gift cards, vouchers, or software licenses.

  • Items damaged due to customer misuse, improper installation, or unauthorised repairs.


4. Refunds

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 5–7 business days.

  • In case of replacement, a new product will be shipped at no extra cost once the return is validated.


5. Return Method & Costs

  • Returns can be initiated by contacting our support team at wecare@dillimall.com or calling 8178735097.

  • For defective/damaged/wrong items, return shipping is free.

  • For general returns (buyer’s remorse), return shipping charges may apply.


6. Exchange & Replacement

  • Replacement is subject to stock availability.

  • If replacement is not possible, a full refund will be issued.


7. Contact Us

For any questions or to initiate a return, please contact:
📧 wecare@dillimall.com
📞 8178735097

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